Terms & conditions

Terms & Conditions

Establishment of an account with Noble. constitutes agreement and acknowledgement of the following terms and conditions of sale.

Ordering

All purchase orders must be submitted to your territorial manager for forwarding to Noble. We do not accept purchase orders sent directly to Noble via fax or email. Custom piece orders (items not in our standard product line) are managed directly by Noble in-house.

Custom Items

All custom inquiries are evaluated on a case-by-case basis, and prices are quoted accordingly.

Please email the detailed description and complete quotation form to hello@noblethnichic.com.

A 50% deposit is required for all custom orders, with a delivery lead time of 10 to 12 weeks from the receipt of the deposit.

Ecommerce

For the benefit of all our customers, there are strict requirements to become an authorized e-commerce partner of Noble, including an annual minimum of $10,000.00 in sales. Please contact your local territorial manager for more information if you are an e-commerce retailer. Customers offering Noble products for sale through an e-commerce channel without Noble’s authorization will be placed on hold, and no orders will be acknowledged or processed until the account fully complies with Noble’s e-commerce policy.

Payment

All orders must be paid for prior to shipment, either by check, credit card, or bank transfer.

Direct payment links will be sent 10 days before the shipment date from our “Payment Request” form.

If orders are not paid by the delivery dates, they will be canceled at no additional cost.

Please note: A $35.00 fee will be charged for refunds and for processing payments with a different card.

Pricing

All prices are F.O.B. Asia Import & Export Trading LLC, Miami.

Prices are subject to change without prior notice. We are unable to provide price information over the phone; current price information can only be obtained through your territorial manager.

Website registration

Website registration is subject to approval by the territorial manager. Once registration is completed, please allow 48 hours for your local territorial manager to get in touch with you. Once approved, you will be able to:

  • View current prices
  • Send purchase orders as “wish lists” to your territorial manager. Wish lists are NOT confirmed orders. Please refer below for the order acceptance and confirmation procedure.
  • Manage and maintain wish lists

Ordering

Order Acceptance and Confirmations

Customers are responsible for reviewing all confirmations for errors. Noble cannot guarantee attention to your request if errors are found after an order has been processed or shipped. Orders may generate additional or unspecified fees from carriers or other companies affected by the error (such as storage fees charged by the receiving warehouse, etc.).

Orders can be submitted using the following methods:

  • Place an order with the territorial manager.
  • Submit a wish list using the Noble website, which will then be directed to the territorial manager. Wish lists are not automatically sent as orders until your territorial manager acknowledges them.

Order Confirmations

Orders are confirmed solely by Noble. Acknowledgments of receipt sent by the local territorial manager or orders submitted through the Noble website are not order confirmations and do not guarantee product availability, inventory, or delivery timelines

Backorders

Delivery times for pending orders are approximate, not guaranteed, and subject to change.

For items out of stock with units in production, the delivery time is estimated to be less than 8 to 12 weeks. Items with 0 units in production mean that the item will be manufactured on demand, with a delivery lead time of a full 8 to 12 weeks. Delivery times are our best approximation based on the information available at the time of order confirmation, and we do not have exact completion dates for items in production. We recommend including deadlines in each purchase order.

Ship Complete Policy

All orders will be shipped complete unless otherwise requested. We do not automatically split shipments based on stock levels.

Modifications/Cancellations/Returns

Modifications:

Changes to an order must be submitted in writing before the order is processed. Changes to orders that have been sent to the warehouse for fulfillment will incur a 25% fee.

Cancellations:

All sales are final.

In stock orders will be cancelled by CFC after 3 weeks due to non-payment and/or lack of written approval to ship.

Returns:

Returns are by approval of CFC only on a case-by-case basis.

  • Items must be returned in their original condition.
  • Restocking fee is 25%.
  • CFC will not reimburse for transportation costs or storage fees under any circumstances.

Samples

Samples of finishes can be requested by sending an email to our samples department at hello@noblethnochic.com. Please include the item SKUs, wood type, and requested finishes in your email.

Finish Colors

Product photographs are an approximation of the finish color. Additionally, finishes can vary, sometimes significantly, due to the natural characteristics of the wood.

Shipping

Detailed information about shipping to your specific state is available through your territorial manager. Inquire about crate fees and shipping information if you do not wish to ship the product blanket-wrapped.

We do not arrange for “inside deliveries” or residential deliveries of any kind.

Shipping to a receiver is preferred, but White Glove shipping can be requested. Please refer to Noble’s Shipping Information Sheet for more details.

Business to Business, White Glove, and Will Call

Carriers are third parties and are not affiliated with Noble.

  • Noble is not responsible for damages and does not refund freight costs under any circumstances.
  • The carrier charges you for freight. It is crucial that the carrier can communicate with you once your order has been picked up at Noble, and that you pay the carrier promptly. Otherwise, your shipment will be delayed.

Noble can ship via FedEx Freight, and packaging fees will apply. We do not ship via FedEx or UPS Ground.

B2B Delivery 

External carriers require all delivery locations to meet the following criteria:

  • The commercial address and its surroundings must be accessible for a 53-foot trailer.
  • Loading dock: 48″ or higher
  • Dock with personnel: The carrier is solely for transportation. The driver is not responsible for unloading. The agent designated by the customer must handle the unloading. None of the approved carriers allow delivery to unmanned locations. In the event of any issues during or after delivery at an unmanned location, Noble will not provide any assistance with regard to any claims.
  • Carrier’s business hours: Monday to Friday, 8:00 a.m. to 5:00 p.m.

Failure to meet the carrier’s delivery location requirements may result in the shipment being sent to a third-party location of the carrier or returned to Noble. Additional fees may apply at the discretion of the carrier.

Blanket Wrapped – Receiving instructions 

  • Items must be inspected while the carrier is present.
  • Damages must be noted on the carrier’s delivery receipt.
  • Items that are damaged beyond repair must be rejected at the time of delivery and reported to your local territorial manager.

Boxed or crated items – Receiving Instructions

Items that are packaged, crated, or concealed must be inspected, and any damages must be reported within 48 hours of receipt. Claims for damages reported to NOBLE more than 2 business days after receipt will not be accepted.

  • External damages to the box or crate must be noted on the carrier’s Proof of Delivery (POD).

White Glove Delivery

White Glove delivery fees include:

  • Scheduled appointment: 4-hour delivery window during standard business hours. (Cancellations must be made at least 24 hours in advance.)
  • Two-person delivery team, when necessary.
  • Item(s) delivered inside the home and placed in the chosen room.*
  • Item(s) delivered to the main and/or second level (upstairs or downstairs).*
  • Items unpacked, and packaging debris removed.
  • Any item weighing less than 300 pounds.
  • 30 minutes of in-home light assembly.

Additional fees may apply if the delivery requires more service than described above by the carrier.

According to the carrier, due to specific site issues, location accessibility, or other factors, the delivery team may deem a location unsafe and, therefore, choose to deliver items at the threshold. Normal White Glove delivery fees will apply.

White Glove Delivery: Receipt Instructions

  • Items must be inspected, and any damage noted on the carrier’s Proof of Delivery (POD) while the driver is present. Damages found after the carrier has completed the delivery become the recipient’s responsibility.
  • Items damaged beyond repair or when an item cannot be repaired on-site at the delivery location must be rejected at the time of delivery.
  • If a damaged item is accepted, the customer may be responsible for subsequent recovery costs.
  • Noble is not responsible for damages caused during transport.

Will Call

All Will Call pickup dates must be coordinated and confirmed with Noble.

Noble requires a minimum of 10 to 15 business days after receiving the order to allow for finishing and/or upholstery.

Will Call Checklist:

  • Noble’s Will Call dock has a height of 47″; standard loading trucks are recommended.
  • Drivers are required to load all items.
  • Blankets are required; items are not packaged. The driver must provide suitable blankets and/or wrapping materials; Noble does not supply these.
  • Drivers must have the customer’s purchase order number or Noble’s invoice number and the billing customer’s name for all orders being picked up, or they risk being rejected.
  • Drivers must inspect items before loading them. Noble is not responsible for damages found after items have left the Will Call dock.

Will Call address and hours:

Noble

3500 NW 114th Aveneu

Doral, FL 33178

(786) 517-5700

Dock hours

8:00a-4:00p Monday – Friday (excluding holidays)

Crating Fees:

For an additional fee we offer custom crating. Because crating is an added service, please add 3-5 business days to warehouse processing time. Crating fees are calculated based on the merchandise value.

The rates are as follows:

Merchandise value < $1000:  Crate fee = $100.00

Merchandise value > $1000:  Crate fee = 10% of merchandise value

All beds have a flat $400.00 crate fee.

 

International Shipping

We can assist with freight quotes for shipments to Canada, but the customer must provide their customs agent information. For all other countries, orders will be shipped to the customer’s freight forwarder located within the continental United States, and the customer will be responsible for all international shipping arrangements.

Packaging is required for all international shipments. Packaging fees will apply; please refer to Packaging Fees for more information.

Damages & Claims

Noble LLC is NOT responsible for transportation damages. All items are carefully inspected by our staff and the respective shipping company before shipment. You or your receiving agent MUST INSPECT each item at the time of delivery, and any damage must be clearly noted on the carrier’s bill of lading before the driver leaves your location. If the damage is significant and you believe it cannot be easily repaired, do not accept those specific pieces.

Please contact us immediately so that we can assist in ensuring that everything is resolved promptly and thoroughly. If damages are not noted at the time of delivery, we have no recourse with our carriers, and claims will not be accepted.

Knots, gouges, hairline cracks and nail holes are inherent characteristics of many of our wood products and do not constitute damage/defects; no claims will be considered for these characteristics. The majority of our products are made from reclaimed fir recicled from torn-down houses.

Claim Guidelines

The carrier is solely responsible for transportation damages.

Claims for damages not indicated on the carrier’s Proof of Delivery (POD) will not be accepted.

If the customer arranges their own carrier, the carrier accepts responsibility for all damages during transit, concealed or not.

  • Local territorial managers act as the liaison between the customer and Noble. Please submit a complete claims form to your local territorial manager, accompanied by photographs illustrating the damages. We require 1 general photograph and 2 detailed ones for each claimed item. Also, include the desired resolution, such as repair estimate, necessary replacement, etc.
  • Hidden damages must be reported within 48 hours.
  • Claims for material or workmanship defects are allowed for up to one year from the date of purchase.

Claims for general misuse will not be accepted; please refer to the recommended cleaning and care instructions.

  • Replacements are shipped and recoveries are made solely from the original address. If a new shipping location is selected, standard shipping fees will apply.
  • Neither Noble nor the carrier will refund freight, storage, or receiving costs under any circumstances.
  • Noble is not responsible for disposal fees.

Repairs

All repair costs must be approved by Noble before proceeding with the work. Any repair costs that are not approved in advance will not be reimbursed.

Warranty

Noble guarantees its product to be free from defects of workmanship.  Due to environmental elements and relative humidity, wood will sometimes expand and shrink.  We take great care to construct our furniture in a manner that allows the wood to shrink and expand.  Under drastic temperature changes, cracks may sometimes appear; however, this is a very rare occurrence.  Damage claims of this nature will be assessed on an individual basis if they are received within three months.  We do NOT accept returns without written authorization from our office.  Due to the nature of handcrafted products, dimensions, details and /or colors represented in our catalogs may vary.  The antique/one of a kind product may vary significantly.